All shipments are F.O.B. (Free on Board) from our shipping warehouse in Brown Deer, WI, or from the vendor via a carrier of our choice. This means that the Buyer assumes title and control of the shipment the moment the carrier signs the Bill of Lading. Buyer is responsible for all transportation costs including, but not limited to, shipping charges, premiums for freight insurance, inspection fees, customs, duties, import or export fees, assessments, and all other costs incurred in transporting the products to the shipping destination.
Regardless of how transportation costs are paid or billed, title and risk of loss passes to the Buyer upon delivery of the products to the carrier at TSW or the vendor’s warehouse. Our responsibility ceases when we have delivered the shipment to the transportation company on a clean bill of lading. We obtain signed manifest from the carrier, and it is the Buyer’s responsibility to submit all claims for shortages, loss or damaged goods to the transportation company.
Check your shipment carefully. Upon receipt of your order, check your shipment for any signs of shortages, loss or damage. If you suspect any shortages, loss, or damage, this must be noted on the carrier’s Bill of Lading. Once you sign the Bill of Lading without any notation of shortages, loss, or damage, you release the carrier and TSW of any liability and responsibility for any shortages, loss or damage. Claims for errors or shortages must be made immediately upon receipt of order. Claims for shortages, loss or damage cannot be deducted from our invoice.