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If you are not entirely satisfied with your purchase, Total Security Warehouse is happy to assist you with your returns. Prior to returning any items, the buyer must obtain a Return Material Authorization (RMA) number directly from Total Security Warehouse. Please have the following information available;

» the model number of the product

» your original purchase order number, or

» the original sales order/invoice number

If you are looking for help with a repair and/or advanced replacement of an existing part, please visit our Repairs page.

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Return policy

Non-defective products returned for restock must be returned unused, unblemished and in the original packaging to be considered for credit. All returns must be sent freight prepaid and accompanied by an RMA number, or they may be refused. Cost for repairs and/or missing parts will be deducted from the credit allowance.

Any product that was purchased from Total Security Warehouse with an original invoice date of 90 days ago or more cannot be returned for credit under any circumstances. Custom orders cannot be returned.

Any product that has been installed, or shows signs of being installed, or has been subject to abuse, or has been modified in any way, cannot be returned for credit. Under these circumstances, Total Security Warehouse will make every attempt to repair and/or restore the product to a “like new” condition, and will return the product to the customer, with applicable charges (missing parts, packaging, labor, etc.) being applied.

Refunds will be issued in the same method of payment as the original payment.

Restocking fees

Restocking fees will be waived for returns with an original invoice date less than thirty (30) days old. A 15% restocking fee will be assessed on all returns with an original invoice date greater than thirty (30) days, but less than ninety (90) days old. In addition, cost for repairs and/or missing parts will be deducted from the credit allowance.

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